3.2.6 Consistent Help
Conformance level: A
Criterion released in WCAG version: 2.2
TL;DR: If you provide help options (support link, chat, phone, FAQs), keep them in a consistent location across pages. Users should not have to hunt for help each time.
Official description of the success criterion
If a Web page contains any of the following help mechanisms, and those mechanisms are repeated on multiple Web pages within a set of Web pages, they occur in the same order relative to other page content, unless a change is initiated by the user:
- Human contact details;
- Human contact mechanism;
- Self-help option;
- A fully automated contact mechanism.
What to do?
Put help in the same place when it is on multiple pages.
Why is it important?
People who need help can find it more easily if it's in the same place.